tel : 07930 748964

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Delivery and Returns

Delivery Cost Rates

RatePrice (£) inc. VAT

Cut samples (sent via Royal Mail)


England & Wales orders over £150*


England & Wales orders less than £150*:

Parcel Delivery up to 10 KG


Parcel Delivery up to 20 KG


Parcel Delivery up to 30 KG


Pallet Delivery 30 KG Plus


Scotland orders over £150**

Scotland orders less than £150**

For Northern Ireland, Ireland, off-shore Islands and excluded postcodes



Please call for details

* Price available to England and Wales postcodes and excludes Ireland, Northern Ireland, Scotland and Off-shore Islands. Enter your postcode at the checkout for full details.

** Price available to majority of Scottish postcodes with the exception of PA20+, KA27-28, HS3+, KW15-17, ZE1, PH15-41, PH45+, please call for details.

Delivery Notes

Delivery takes approximately 2 to 3 working days and you will be called by the Company or Carrier to confirm which day you would like to take the delivery.  Deliveries are usually carried out between 8am and 6pm but if requested, we can ask the carrier to contact you approximately 1 hour before the delivery.

All Goods supplied by the Company shall be delivered to the Customer kerbside at the address specified in the order. The Customer shall make all arrangements as necessary to take delivery of the Goods and when the Goods are left at the delivery address, the responsibility for those Goods is that of the Customer once offloaded by the Company or carrier.

Please check your order carefully before accepting it as it is very difficult to claim for any damages or missing tiles once you have received and accepted delivery of the order from the carrier.

Our products are fragile in transit and it will be deemed to be acceptable by the Customer if there are 1 or 2 broken tiles among the Goods delivered. Often you can use these tiles for cuts. 

Faulty or damaged goods will be replaced as quickly as possible, at no additional charge. We may ask you to provide photographic evidence of damages and we do ask that you inform us promptly of any faulty or damaged Goods. Please see our Terms & Conditions on this. No claim can be made once tiles are fixed.

Due to the cost of haulage and the increased risk of the tiles being damaged in transit, we do not offer a returns policy. We have a free sample service to ensure you are 100% happy with your choice of tiles made. By requesting a sample, you have the opportunity to see the product before making the bulk purchase.

If you cancel your order within our timescales you will be entitled to a full refund of the order value, but you will be liable to return the goods to us in an acceptable and re-saleable condition, ensuring that they are not damaged in transit. It will be your responsibility for any cost incurred in returning the Goods and packaging them for transit unless there is a problem with the Goods in which case we will refund you the cost of returning them.

For full Terms & Conditions please click here.